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COMPUTERS & COMPUTING: What do I do if I forget my computing account details or get locked out of my account?

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Title

What do I do if I forget my computing account details or get locked out of my account?

Question

What do I do if I forget my computing account details or get locked out of my account?

Answer

For windows and unix account details (VPN is the same as windows), please email ithelp@slac.stanford.edu or go to B050 computing help-desk.​

 

If your account is disabled because you missed the deadline for the Cyber Security training (see the separate FAQ item on this training), complete the training before contacting the ithelpdesk.
 
They will not restore your computing account until the training has been completed.
 
After you have completed the Cyber Security training. your SLAC Windows account will be automatically re-activated within 24 hours. 
 
Alternately, you may send a copy of your training certificate to ithelp@slac.stanford.edu during IT Help Desk working hours to have your account manually re-enabled.
 
 
 
The it help desk will also help with forgotten passwords.
 
 
 
 
IT Help Desk Contact Information
 
 
+1 650.926.4357
 
Monday through Friday, 7 am to 5 pm
 
 

Attachments

Version: 5.0
Created at 9/23/2013 8:29 AM by Clarke, Christine
Last modified at 2/6/2017 3:55 PM by Clarke, Christine

SLAC SLAC National Accelerator Laboratory, Menlo Park, CA
Operated by Stanford University for the U.S. Dept. of Energy